Case Studies

Across Kettering Health’s 14 facilities, the only way staff could check on a transport request was to call the communications center, and failed requests could disappear without warning. See how connecting Epic, Ryde Central, and LOGIS delivered live status and confirmed pickup times in seconds, and freed staff for higher-level roles Kettering now values at $60,000 a year.

Every patient transfer out of Fairfield Medical Center's emergency department ran through a phone call, with nursing staff spending 45 minutes to an hour tracking down an ambulance instead of caring for patients. See how a Cerner-integrated partnership with Ryde Central and Physicians Ambulance cut that booking time by 95% and gave staff full transport visibility.

Before Ryde Central, nearly 90% of Bayhealth's transport forms arrived incomplete, causing social workers, nurses, and care managers to spend valuable time on hold instead of on patients. See how they eliminated the phone-driven bottleneck and built real accountability into their transport partner network.

As Physicians Ambulance expanded across Ohio, coordinating patient transport across multiple hospitals created growing challenges — high call volumes, operational inefficiencies, and costly documentation errors that led to reimbursement denials. See how they tackled these issues while managing complex, multi-county transport operations.

Coordinating patient transport across hospitals often means juggling multiple systems, endless phone calls, and fragmented workflows. See how LIFEwest solved this challenge, drove a reduction in denials, and why their technology decision improved their operations.

As UMMS expanded across the state through hospital acquisitions, patient transport became a fragmented “patchwork quilt” of systems - causing delays, increased Case Management time, and a dismal 30% on-time rate. See how they rebuilt a unified, more efficient transport coordination process that reduced Case Management time.