Fairfield Medical Center

Every patient transfer out of Fairfield Medical Center’s emergency department ran through a phone call, with nursing staff spending 45 minutes to an hour tracking down an ambulance instead of caring for patients. Without real-time visibility into a transport’s status, staff had no way to know why a pickup was running late or to reprioritize an existing request when a more urgent transfer came up.

In this case study, you’ll see how Fairfield Medical Center partnered with Ryde Central and Physicians Ambulance to build the RydeXchange integration directly into its Cerner (Oracle Health) EHR, letting staff place transport requests from within the patient record itself. The result: booking time cut by 95%, from up to an hour down to one to two minutes, full transport visibility, and 100% staff adoption within the first month.

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Fairfield Medical Center

Medical Center