Bayhealth Medical Center

As central and southern Delaware’s largest healthcare system, Bayhealth was managing patient transport across two hospital campuses and multiple satellite facilities all by phone. Social workers, care managers, and bedside nurses were absorbing the overhead of a fragmented, call-heavy process, while incomplete documentation was holding up nearly 90% of transport requests before a trip could even begin.

In this case study, you’ll see how Bayhealth implemented Ryde Central to replace phone-based coordination with a centralized, point-and-click workflow. This enabled them to complete physician certification forms at the point of booking, route trips through a tiered vendor management system, and give the care team full visibility into every transport. The result: faster patient movement, measurably less time spent on coordination, and the accountability data needed to hold transportation partners to a consistent, measurable standard.

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Bayhealth Medical Center

Medical Center