Ryde Central LLC is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted both the fair information practice principles (FIPPs) contained in the Privacy

Act 1974 (Cth) (The Privacy Act) and the principles contained in the Health Insurance Portability and Accountability Act (HIPAA). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Privacy Principles may be obtained from the website of Department of Justice at https://www.justice.gov/

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers relevant to proving patient transport.  

This Personal Information is obtained in many ways including:

  • Third party integrations
  • File imports
  • Manually entered in the application

We don’t guarantee website links or policy of authorized third parties.  We collect Personal Information for the primary purpose of providing our services to you and providing information to relevant 3rd party transportation providers. We also collect customer information for billing and product update notifications.  When we collect any other type of Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

We do not use any Personal Information for marketing or any other purposes that are not related to the primary purposes of arranging transportation, billing and product updates. 

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, we will collect Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorized by law.

Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.
  • Mobile opt-in data, SMS consent, and phone numbers collected for messaging purposes are never shared with any third party or affiliates for marketing purposes.
  • Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data and consent records unless required to deliver the requested messaging service or as required by law.
  • Ryde Central may share information with service providers solely for operational purposes related to delivering transportation services, customer support, billing, or system functionality, subject to appropriate confidentiality and security obligations.

Messaging Terms and Conditions

  1. The messaging program consists of information and general conversational messaging used to answer questions and provide customer support, and related operational communications.
  2. You may opt in to receive SMS messages by providing your mobile number during customer support interactions, or other authorized methods.
  3. You can cancel the SMS service at any time. Just text STOP to the phone number from which you receive messages. After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to join, simply sign up again as you did previously.
  4. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or contact us directly at support@rydecentral.com.
  5. Carriers are not liable for delayed or undelivered messages.
  6. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary based on communication needs. For questions regarding your text or data plan, please contact your wireless provider.
  7. If you have questions regarding privacy, please review this Privacy Policy contained on this page.

Security of Personal Information

All Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Ryde Central will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Ryde Central LLC
187 E Warm Springs Rd, B121
Las Vegas, NV 89119

Tel: 725-315-3530

Email: support@rydecentral.com