Hospital Patient Transport Automation Solution

Automate the Entire Patient Transport Process to Maximize Hospital Patient Flow and Throughput.

Our Impact on Hospitals and Health Facilities


Reduced call time to schedule rides


Savings on ride costs


Average staff hours recaptured per month


Minimum ROI

Why Hospitals and Health Facilities Love Ryde Central

Easily Control Patient Flow to Accelerate Throughput

Inter-hospital and intra-hospital patient transfer requests are made extremely simple. Once a patient’s admittance or discharge schedule is set, Ryde Central will do the rest for you – from getting you the right transport to giving you real-time status updates.

  • On-time transport – Once a transport schedule is set, your network of transport providers will be notified of your transport request. Providers with availability will schedule the right vehicle for your patient transport.
  • Streamlined Communication – Because you and your transport providers are connected on the Ryde Central platform, real-time statuses are shared and notified instantly to prevent delays.
  • Bed Control Management – Ryde Central interface directly with EHRs so patient inflow and discharge schedules can be preset to ensure transport availability, thus maximizing utilization of bed and medical resources.

Booking the Right Vehicle to Save Costs

Sending the wrong transport is one the major causes of delays and increased transport cost. Not only does Ryde Central ensure your patient gets the correct transport, we also ensure that you have the PCS and medical necessity for the requested transport.

  • Automating Level of Service – Before requesting a transport, you are required to fill out a questionnaire about the patient and transport needs. Ryde Central will use that information to determine transport type and schedule with transport providers.
  • Autofill PCS Forms – Getting PCS for ambulance transports will no longer be a hurdle. Ryde Central will use the information you provided to automatically fill out a PCS form for you to submit for billing.
  • Interface with Provider’s CAD – Ryde Central interfaces directly with the transport provider’s CAD to ensure that they have the right transport at the right time.

Efficient Booking on All Transports to Recapture Staff Hours

Scheduling transports by phone is outdated. It consumes both you and your provider’s resources, and it adds the risks of errors in schedule or transport type. Ryde Central eliminates the use of phone for transport scheduling by bringing both you and your providers onto a platform with a shared calendar and streamlined data and communication.

  • Automated Scheduling – Instead of making phone calls to schedule, simply post a transport request on Ryde Central with your desired schedule, and your network of providers with availability will come to you. This whole process takes less than 60 seconds.
  • Tiered Provider Selection – Policies can be preset so transport requests first go to a Tier 1, or your preferred group of providers. If that group couldn’t fulfill your request, then the request can automatically go to the Tier 2 group or other providers.
  • Real-time Status Updates – Real-time status updates of each ride are pushed to all parties, including the patient, you and the provider. Real-time status can also be tracked on the Ryde Central platform at any time.

How Ryde Central Works for Hospitals and Health Facilities


After a surgery, the head nurse schedules a ride by filling out a questionnaire about the patient, transport needs, and transport time.


1. Electronic PCS form automatically filled and generated.

2. The transport request is broadcasted to your network of transport providers.


A member of your network gets notified of your booking request. They can choose to accept or deny the request after logging into Ryde Central.


1. If your request was accepted, the new booking will reflect onto your Ryde Central account and to the provider’s CAD.

2. If no one accepts the request, then the request will go to the next tier of providers, as determined by preset policies.


Once the transport commences, the real-time status of the ride will be visible throughout the entire transport process.


1. Live status and location of the transport is updated in real-time inside the Ryde Central platform for you to track at any time.

2. Receive notifications of any status updates via text or email.


Custom reports can be generated to provide insights into the patient transport process.

Secure, Intelligent, and Scalable

3 Simple Steps to Get Started

1. Load Your Ambulance Network

Load the contact information of the providers that you work with into Ryde Central. We will create an account for them.

2. Configure Automation Policies

Configure automation policies and workflow, such as grouping providers by tiers and when to offer a transport request to a certain tier.

3. Connect with CAD and EHRs

Connect Ryde Central with your EHR and with the provider’s CAD to ensure accuracy in scheduling and transport type.