Patient Transport Software for Skilled Nursing Facilities

Connecting skilled nursing facilities with transport providers to automate the entire patient transport process.

Reduce complaints, lower costs, and improve patient satisfaction.

See how you can schedule Patient Transport in 1 Minute.

Why Ryde Central for Skilled Nursing Facilities?

When patient transports are automated and on-time with real-time updates, patient complaints will reduce while patient satisfaction increases.

Reduced Patient Complaints

One patient complaint that is outside the control of skilled nursing facilities is whether a patient transport has arrived on-time. With Ryde Central, on-time rates are improved up to 85%, thus significantly reducing patient complaints related to transport punctuality.

Lower Staff and Transportation Costs

Personnel costs are lowered because scheduling a transport is so easy that it can be completed in 60 seconds without the use of a phone call. Transportation costs are reduced because Ryde Central will prevent you from request higher and more expensive levels of transportation unnecessarily.

Improved Patient Satisfaction

The right transport with the right equipment will arrive and drop off your patient at the right time – all of which contributes to improved patient satisfaction.

Other Notable Benefits

Ryde Central provides outstanding performance, convenience, and efficiency. Our system is customizable to fit every transport scenario so you can expect exceptional benefits:

Schedule Transports in 60 Seconds

Automated Paperwork

Reduce Personnel Costs

Reduce Transportation Costs

Simple to Use

Tiered System for Transport Providers

Error Checking and Correction

Performance Reports

Cloud-Based System

Customizations

0%
Reduced Complaints from Patients
0%
Savings on Ride Costs
0%
Patient Transport On-Time Rate
0%
Improved Patient Satisfaction

How Ryde Central Works for Skilled Nursing Facilities

Whether you have a patient requiring a transport to the hospital, discharging from a hospital, or transferring from one facility to another, Ryde Central simplifies the whole process.

Your staff pulls patient information from EHR to Ryde Central in one click. Staff fills out a short questionnaire and uses the search and auto-complete functions to complete a transport request in 60 seconds.

ryde central screenshot create new medical transport booking

What’s automated:

  • PCS or medical necessity forms are automatically generated.

  • Ryde Central automatically determines level of transport needed and prevents you from requesting higher and more expensive levels of transportation unnecessarily.

  • Transport request is broadcasted to your network of providers via email, SMS text, or both.

  • Details of the transport request will appear on your provider’s Ryde Central portal.

After logging in to Ryde Central, your tier-1 transport providers can accept, reject, or offer a different time for your transport request, based on a first-come, first-serve basis.

ryde central screenshot accepting medical transport offer

When accepting your transport request, transport providers will enter their promised pickup time. If no one accepts your transport request, the request will be broadcasted to your tier-2 transport providers.

What’s automated:

  • If your request was accepted, the new booking will reflect onto your Ryde Central account and to the provider’s CAD.

  • If no one accepts the request, then the request will go to the next tier of providers, as determined by preset policies.

  • Transport scheduling counter-offers will be automatically accepted or rejected based on your preset policies.

  • You will receive real-time notifications on the status of your transport request.

Real-time status of the ride will be visible in you and your NEMT provider’s Ryde Central portal. You can choose to receive real-time SMS text and email status updates, such as when the vehicle is enroute, at pickup, and at final destination.

Data for each transport is logged for you to generate performance and custom reports, such as overall trip completion rate by your primary providers, on-time performance by vendor, average lateness, and more.

Getting Started is Easy

Ryde Central provides outstanding performance, convenience, and efficiency. Our system is customizable to fit every transport scenario so you can expect exceptional benefits:

1. Import Your Transport Provider Network

Load the contact information of the providers that you work with into Ryde Central. We will create an account for them.

2. Configure Automation Policies

Configure automation policies and workflow (such as grouping providers by tiers), create transport request questionnaire, and set on-time compliance rates.

3. Integrate with CAD and EHRs

Integrate Ryde Central with your EHR to create efficiency and ensure accuracy when pulling patient information to create patient transport requests.

Our Customers Say

“Ryde Central has cut down the amount of time to order patient transport from 45 minutes to a click of a button.”
DEB YOUNGQUIST • University of Maryland Medical System

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Automate Your Patient Transport Process

See how we can help you increase efficiency and patient satisfaction while boosting your bottom line.

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