Kettering Health

Every transport request across Kettering Health’s 14 facilities came through the same team, and the only way anyone knew where a request stood was to call the communications center and ask, which is exactly what frontline staff did, all day, every day.

Physician certification ran on a path separate from the transport request itself, so both had to be filled out correctly for a trip to be compliant and billable, and Kettering’s existing dispatch integration only pushed data one way, so a failed request could disappear with no error and no way to know until a patient was left waiting.

In this case study, you’ll see how Kettering Health partnered with Ryde Central to connect Epic to Ryde Central to LOGIS and back, giving staff live status and ETAs, generating physician certification automatically on the required State of Ohio form, and returning a confirmed pickup time in seconds, all inside a 43-day systems changeover.

The result: rework down, physician certification automatic on the required form, a confirmed pickup time back in seconds, and a staffing shift into higher-level roles that Kettering now values at $60,000 a year.

Kettering Health

Health System